We accept faxed requests, as long as they are signed. We accept e-mailed requests, but only if your signature can be scanned. If e-mailing a request, please direct it to an advisor and call to ensure they received the e-mail.
Privacy laws do not allow us to give out any information on any accounts but your own. The only time we can release customer information to a third party is if there are Powers of Attorney on file.
Our services and products are available to people in the education community and their family. This includes your spouse, parents, children, grandparents, grandchildren, siblings, in-laws, nephews and nieces – all are eligible to get unique and exclusive advantages especially designed with educators in mind.
We get paid out of the MERs (Management Expense Ratios). The MER is the cost of running the fund. It is taken out of the fund and not your personal account.
No.
Yes, you do. We are required to have an up-to-date KYC on file. If we do not, we will not be able to perform certain transactions on your account.
We use it to help you, the client, invest according to the information you provide us. We are committed to helping you invest your funds according to your objectives, risk tolerance, time horizon and overall financial situation.
Statements are sent quarterly. You may view your account online anytime at no cost. Call us today for details on how to get registered for online access, or simply click here.
We cannot process any transactions without your written direction.
Yes we can, if a limited trading authorization form has been completed.
You must complete an Investment Application Form. Simply download it here, or you can call our office and we will mail you the appropriate form.
If you are a new client you must complete an Investment Application Form (click here) and return it to us with a cheque payable to Educators Financial Group. If you are an existing client, you can either complete a Transaction Request Form here, or send us a letter and a cheque payable to Educators Financial Group. Please make sure to include your account number, the funds you want to buy and your signature.
We require written authorization from you or verbal instructions providing you have a limited trading authorization in place. Please include the account number, the amount you would like to withdraw and your signature. For registered accounts, please specify Net or Gross and keep in mind that there are tax consequences when withdrawing from an RRSP.
We require written authorization from you or verbal instructions providing you have a limited trading authorization in place. Please include the account number, the amount you would like to withdraw and your signature.
There is a $125 fee plus HST for the full transfer of holdings in a registered account (excluding RESPs) to another financial institution.
Yes, you can transfer funds in kind or in cash.
In Kind – is a transfer of investments from your current institution to Educators Financial Group. You would still hold the same investments but your account would be registered to us.
In Cash – is a transfer where the cash equivalent of your current investments is sent and you purchase new mutual funds at Educators Financial Group. Your current investments are sold and a cheque is sent to us for deposit to your account to purchase new funds. There are no tax consequences for transfers in cash when the transfer is from one RRSP to another. A cash transfer of funds from a non-registered account may trigger tax consequences such as capital gains or losses.
Yes – almost all other mutual funds in Canada are available from Educators Financial Group.
